We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at jstifne@gmail.com. All return requests must be approved before sending any items back. In some cases, we may issue a refund without requiring the item to be returned — but this is not guaranteed. If your return is accepted, we’ll send you a free return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. The fastest way to get what you want is to return the item you have and place a new order once the return is accepted. For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. As with all returns, items must be in their original condition with tags and packaging, and include proof of purchase. Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at jstifne@gmail.com.
